Refund policy

REFUND & RETURN POLICY

Last updated: September 15, 2026

At Megs Tanks, your comfort comes first. If your purchase is not right for you, you may request a return within 90 days after your order has been delivered.

RETURN ELIGIBILITY

To qualify for a return:

• You must contact us within 90 days of delivery.
• The product must be unworn, unwashed, and in its original condition.
• The product must be free from stains, odors, pet hair, damage, and alterations.
• Original tags and packaging should be included where reasonably possible.
• You must provide proof of purchase or a valid order number.
• The return must be sent to the return address provided by our customer-care team.

Products that do not meet these conditions may be refused or may receive a partial refund where permitted by law.

For hygiene reasons, underwear and intimate garments cannot be returned after their protective seal has been removed or if they have been worn. This restriction does not affect your rights concerning damaged, defective, or incorrectly supplied products.

STARTING A RETURN

All returns require prior authorization from Megs Tanks.

To request a return, email Info@megstanks.com and include:

• Your full name
• Your order number
• The product you wish to return
• The reason for the return
• Clear photographs if the product is damaged, defective, or incorrect

If your return is approved, we will provide the applicable return instructions and approved return address.

Return addresses may vary depending on the product, supplier, or fulfillment facility.

DO NOT RETURN PRODUCTS TO OUR BUSINESS ADDRESS

Our business address at 30 N Gould St Ste R, Sheridan, Wyoming 82801 is not a returns facility.

Do not send products to our business address, the address printed on the original shipping package, or any other address unless our customer-care team has explicitly confirmed in writing that it is the correct return address.

Products sent to our business address or another unauthorized address are sent entirely at the customer’s own risk.

Megs Tanks is not responsible for the loss, rejection, disposal, destruction, delay, or additional costs associated with an unauthorized return. Sending a product to an unauthorized address does not qualify the customer for a refund.

RETURN SHIPPING COSTS

Customers are responsible for all return shipping costs unless the product arrived damaged, defective, or incorrect.

Megs Tanks does not provide prepaid return labels unless we have confirmed that the return resulted from an error on our part.

Original shipping charges are non-refundable unless otherwise required by applicable law.

Customers are responsible for packaging the return securely and ensuring it reaches the approved return address. We strongly recommend using a tracked shipping service and retaining the tracking information and proof of shipment.

Megs Tanks is not responsible for authorized return packages lost or damaged during return transit.

DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

Please inspect your order when it arrives.

If you receive a damaged, defective, or incorrect product, contact Info@megstanks.com as soon as possible. Include your order number and clear photographs showing the issue.

After reviewing the claim, we may offer a replacement, refund, store credit, or another appropriate solution. We will cover reasonable return shipping costs when we require the return of a verified damaged, defective, or incorrect product.

EXCHANGES

To request a different size or color, contact Info@megstanks.com.

Exchanges are subject to product availability. Customers are responsible for applicable return shipping costs and any new shipping charges unless the original product was damaged, defective, or incorrect.

If the requested replacement is unavailable, we may offer a refund or store credit.

NON-RETURNABLE PRODUCTS

We cannot accept returns for:

• Gift cards
• Products marked as final sale, where permitted by law
• Worn, washed, stained, damaged, or altered products
• Products returned outside the 90-day return period
• Intimate products with removed hygiene protection
• Products sent to an unauthorized address
• Products purchased from another retailer or website

BUNDLE AND PROMOTIONAL RETURNS

When products were purchased as part of a bundle, multi-buy offer, or “Buy X, Get X Free” promotion, the entire bundle may need to be returned to receive a full refund.

If only part of a bundle is returned, the refund may be recalculated using the regular price of the products kept by the customer. Free promotional products must also be returned in their original condition. If they are not returned, their normal selling price may be deducted from the refund where permitted by law.

REFUNDS

We will inspect authorized returns after they arrive at the approved return facility.

If the return is approved, the refund will be issued to the original payment method. Please allow up to 10 business days after approval for the refund to appear.

Banks and payment providers may require additional processing time.

If more than 15 business days have passed since your refund was approved, contact Info@megstanks.com.

ORDER CANCELLATIONS

Contact us immediately if you need to cancel or change an order.

We cannot guarantee cancellation or modification after an order has entered processing or been shipped. If the order can no longer be canceled, you may request a return after delivery according to this Policy.

CONTACT

Megs Tanks
Email: Info@megstanks.com
Business address: 30 N Gould St Ste R, Sheridan, Wyoming 82801, United States

Important: This business address is not a return address.